Refund & Cancellation Policy
Last Updated: October 08, 2026
This Refund & Cancellation Policy explains the rules applicable to subscriptions, payments, cancellations, free trials, promotional offers, and refund requests for Publicity Poster.
Publicity Poster is an individual business operating from:
Shishwachak, Punpun
Patna, Bihar, India
For refund and subscription-related support:
Email: [email protected]
Phone: +91 7477744462
This Policy should be read together with our Terms of Service and Privacy Policy.
By purchasing a subscription or paid service, you acknowledge and agree to this Policy, subject to any mandatory rights available to you under applicable law.
1. Our Subscription Plans
Publicity Poster may offer:
Free plans
Monthly subscriptions
Yearly subscriptions
Free trials
Promotional subscriptions
Discounted offers
Other paid plans or offers introduced from time to time
The features, prices, duration, benefits, and eligibility requirements of a plan will be presented during the applicable purchase or activation process.
2. Free Plan
Publicity Poster may provide certain Services without payment through a free plan.
The free plan may have limitations compared with paid plans, including limitations on features, usage, storage, templates, advertisements, or other functionality.
We may modify the features or availability of the free plan in accordance with applicable law.
No refund is applicable to a free plan because no subscription payment has been made for that plan.
3. Paid Subscriptions
Publicity Poster may offer monthly and yearly paid subscriptions.
Before completing a purchase, users should review:
Subscription price
Subscription duration
Included features
Applicable taxes or charges
Renewal terms
Any promotional conditions
Any applicable trial conditions
Your subscription becomes active according to the applicable activation process after successful payment or confirmation of the applicable offer.
4. Automatic Renewal
Where automatic renewal is enabled, a subscription may automatically renew at the end of its current billing period.
Depending on the plan, renewal may occur:
Monthly; or
Yearly.
The applicable renewal price and billing interval will be presented during the subscription process or otherwise communicated to the user.
You are responsible for cancelling your subscription before the next renewal if you do not wish to continue.
5. How to Cancel a Subscription
You may request cancellation of your subscription through the cancellation functionality made available by Publicity Poster or the applicable payment process.
If you experience difficulty cancelling your subscription, contact:
Please include sufficient information for us to identify your account and subscription.
Cancellation generally stops future renewal. It does not automatically mean that amounts already paid will be refunded.
6. Effect of Cancellation
Unless otherwise stated for a particular plan:
Cancellation does not automatically reverse a completed payment.
Your paid access may continue until the end of the applicable paid subscription period.
Future automatic renewals should stop after a valid cancellation.
Promotional benefits may end according to the applicable promotional terms.
Features available only to paid subscribers may become unavailable after the subscription period ends.
The exact effect of cancellation may depend on the subscription plan and payment method used.
7. Refunds
Publicity Poster does not promise an automatic refund for every cancellation.
Refund eligibility may depend on:
The reason for the refund request
The subscription plan
The timing of the request
Whether the subscription has been used
The applicable promotional terms
The payment method
Payment-provider rules
Technical or billing errors
Applicable consumer-protection or other mandatory legal rights
Where a refund is legally required, Publicity Poster will comply with the applicable requirement.
Nothing in this Policy is intended to remove or restrict a mandatory right to a refund or cancellation that cannot legally be excluded.
8. Accidental or Duplicate Payments
If you believe that you have been charged:
More than once for the same subscription;
For a subscription you did not intend to purchase;
An incorrect amount; or
Due to a technical or billing error,
please contact us as soon as reasonably possible at:
We may investigate the transaction and, where appropriate, correct an erroneous charge or process an applicable refund.
9. Unauthorized Transactions
If you believe that a payment was made without your authorization, contact us immediately.
You may also need to contact the relevant payment provider or financial institution.
We may request transaction information or other information reasonably necessary to investigate the claim.
If the transaction was processed by Razorpay or another third-party payment provider, that provider may also have its own dispute and investigation procedures.
10. Razorpay and Payment Processing
Publicity Poster uses Razorpay for applicable payment processing.
Publicity Poster does not directly store complete payment credentials such as full card or UPI credentials.
Razorpay may independently process payment-related information according to its own terms, policies, security practices, and applicable requirements.
A successful payment confirmation may include information such as:
Transaction ID
Payment status
Amount
Subscription information
Payment date
Other billing-related information
11. Free Trials
Publicity Poster may offer free trials for eligible users.
The conditions of a free trial may include:
Eligibility restrictions
Limited duration
Feature restrictions
One trial per user
Payment or account requirements
Automatic conversion to a paid subscription where clearly disclosed
Where a free trial converts automatically into a paid subscription, the applicable price and renewal terms should be presented to the user before or during activation as required by applicable law.
Users should cancel before the end of the applicable trial period if they do not wish to continue with a paid subscription.
12. Promotional Offers
Publicity Poster may provide promotional offers, including:
Discounted subscriptions
Free subscription periods
Promotional credits
Limited-time offers
Compensation offers
Upgrade promotions
Other promotional benefits
Promotional offers may have separate eligibility conditions and expiry dates.
Unless expressly stated otherwise, promotional offers:
Are not transferable;
May be limited to eligible users;
May be limited to one use;
Cannot necessarily be combined with other offers;
May be withdrawn or changed where permitted by law.
13. Promotional or Complimentary Subscription Periods
Where Publicity Poster provides a complimentary subscription period as part of a promotional or service-related offer, the applicable terms communicated with that offer will apply.
A complimentary period does not necessarily create a permanent entitlement to the same benefit.
If the complimentary period is followed by automatic paid renewal, the applicable renewal terms should be disclosed to the user.
14. Subscription Upgrades and Changes
If Publicity Poster allows users to upgrade or change subscription plans, the applicable billing adjustment will depend on the plan and payment system.
Changing a plan does not automatically create a refund for unused time unless the applicable plan terms or law provide otherwise.
Any applicable price difference, credit, or billing adjustment will be communicated during the plan-change process where supported.
15. Failed or Declined Payments
If a recurring payment fails or is declined:
The subscription may not renew successfully.
Paid features may become restricted or unavailable.
We may attempt to process the payment again where supported.
We may notify you about the payment failure.
You are responsible for maintaining valid payment information where automatic renewal applies.
16. Taxes and Billing
Applicable taxes, including GST or other legally applicable charges, may apply to purchases.
Where applicable, taxes may be included in or added to the displayed price.
Billing records or receipts may be provided depending on the applicable payment process.
17. Refund Processing
Where a refund is approved, it may be processed through the original payment method or another appropriate method supported by the payment provider.
The time required for a refund to appear in your account may depend on:
Razorpay
Your bank
Card issuer
UPI provider
Other payment provider
Banking holidays
Processing systems
Publicity Poster does not control the processing time of external financial institutions.
18. Refund Request Procedure
To request a refund or report a billing issue, contact:
Please provide, where available:
Name
Registered email address
Registered mobile number
Transaction ID
Subscription plan
Payment date
Amount charged
Reason for the request
We may request additional information where necessary to verify the transaction.
Providing complete and accurate information can help us investigate the request more efficiently.
19. Refund Review
Refund requests may be reviewed individually.
We may consider:
Whether the payment was successfully completed
Whether the service was activated
Whether the subscription has been used
Whether there was a duplicate or erroneous charge
Whether the transaction was unauthorized
Whether the request relates to a free trial
Whether the request relates to a promotional offer
Whether a technical problem prevented access
Applicable payment-provider rules
Applicable legal requirements
We may approve, partially approve, or decline a refund where permitted by applicable law.
20. Technical Problems
If you paid for a subscription but cannot access the features included with your plan because of a technical issue, please contact us at:
We may first attempt to restore or correct the affected service.
Where a material service issue cannot reasonably be resolved, we may consider an appropriate remedy based on the circumstances, applicable plan terms, and applicable law.
21. Service Availability and Refunds
Temporary interruptions, maintenance, updates, third-party outages, network failures, or other technical events do not automatically create a refund entitlement.
However, this does not limit any refund or other remedy that may be required by applicable law or expressly provided under the applicable subscription terms.
22. Third-Party Payment Providers
If a subscription or payment is processed through a third-party platform or payment provider, additional terms may apply.
These may include:
Payment-processing rules
Cancellation procedures
Dispute procedures
Refund-processing requirements
Banking timelines
Platform-specific subscription rules
Where the third party has direct control over the payment or subscription, users may also need to use the applicable third-party process.
23. Account Deletion and Subscription Cancellation
Deleting your Publicity Poster account does not necessarily guarantee an automatic refund of an active subscription.
Users should cancel an active recurring subscription separately where required to prevent future renewal.
If you delete your account without cancelling an applicable recurring subscription, contact us promptly so that we can determine the status of the subscription and available options.
24. Fraud and Abuse
We may investigate refund requests involving suspected:
Payment fraud
Account abuse
Promotional-offer abuse
Multiple-account abuse
Chargeback abuse
Unauthorized access
Attempts to obtain duplicate benefits
We may suspend or restrict accounts where reasonably necessary to protect our Services and users.
This does not affect any mandatory rights available under applicable law.
25. Chargebacks and Payment Disputes
If you believe a charge is incorrect, we encourage you to contact us first so that we can investigate the issue.
You may also have rights to dispute a transaction through your bank, payment provider, or applicable payment network.
Submitting a chargeback does not prevent us from investigating the underlying transaction.
Where appropriate, we may provide relevant transaction information to the payment provider during a legitimate dispute.
26. No Double Recovery
A user should not receive duplicate reimbursement for the same transaction through multiple channels.
For example, if a payment has already been refunded by Publicity Poster, a payment provider, or another authorized process, the same transaction should not be reimbursed again.
27. Changes to Subscription and Refund Terms
Publicity Poster may update subscription plans, pricing, payment methods, promotional offers, and refund procedures from time to time.
Changes will not remove rights that cannot legally be removed.
For existing subscriptions, material changes will be handled in accordance with applicable law and the applicable subscription terms.
28. Relationship With Terms of Service
This Policy forms part of the Publicity Poster Terms of Service.
If there is a conflict between this Policy and the Terms of Service regarding refunds or cancellations, the more specific provision concerning the applicable transaction will generally apply, subject to mandatory applicable law.
29. Contact Us
For refund, cancellation, payment, or subscription questions:
Publicity Poster
Email: [email protected]
Phone: +91 7477744462
Business Address:
Shishwachak, Punpun
Patna, Bihar, India
Website: publicityposter.com
30. Governing Law
This Policy is intended to be interpreted in accordance with the laws applicable in India.
Subject to applicable law, disputes relating to this Policy or Publicity Poster payments and subscriptions shall be subject to the jurisdiction of the competent courts in Patna, Bihar, India.
Nothing in this Policy is intended to exclude or restrict any mandatory consumer rights or remedies available under applicable law.
End of Refund & Cancellation Policy